Description
AvePoint is hiring a Technical Support Analyst to provide enterprise customer support for its data protection software, troubleshoot technical issues, analyze product logs, and collaborate with developers, product managers, and account managers. The role requires a BA/BS degree in an IT-related field, 1–5 years of technical software support or help desk experience, strong communication skills, and familiarity with Microsoft technologies. It is a night-shift position with a hybrid arrangement of two work-from-home days and three onsite days, and includes HMO coverage, life insurance, wellness reimbursement, paid leave, and career advancement opportunities.
