Description
AvePoint is hiring a Support Analyst to provide cloud and AI-driven product support for enterprise customers. The role involves troubleshooting Microsoft cloud technologies, analyzing logs and development resources, resolving issues through phone, email, and remote sessions, collaborating with developers and product experts, contributing to customer-facing knowledge content, and continuously learning cloud and AI technologies. The posting seeks candidates with an IT-related degree, 1–5 years of technical or cloud support experience, Microsoft technology experience, strong communication skills, and a commitment to ongoing education.
