Technical Support Analyst at BDO

Setup: Hybrid
Location: Montreal, Quebec
Type: Full-time

Description

BDO is seeking a Technical Support Analyst to join their IT team in Montreal. The role involves providing IT support services to internal customers within the Quebec region and across Canada, setting up computers, configuring profiles, troubleshooting hardware and software issues, and maintaining computer inventory. The analyst will deliver in-person, service desk, and remote desktop support, utilizing effective communication and problem-solving skills in a fast-paced environment.

Required Skills

End User Services
desktop setups
software configuration
hardware support
software support
network understanding
Windows network environment
iPhone knowledge
Android device knowledge
CompTIA A+ certification
Network+ certification
Microsoft Authenticator
Service Now experience
problem-solving skills
analytical skills
MS Office 365 knowledge
Outlook knowledge
Windows 11 knowledge
Microsoft Teams platform knowledge
imaging software knowledge
software deployment systems knowledge

Additional Information

Required Previous Experiences: 2-3 years of experience in a similar end user services support role (Level 2)
Preferred Qualifications: Knowledge of iPhone, and Android devices.
Excellent communication and customer service skills to explain technical information clearly to non-technical users.
Maintain detailed documentation of issues, resolutions, and system configurations.
hands-on involvement managing user accounts within Active Directory.
working knowledge of Microsoft Authenticator.
Experience in addressing support tickets/requests in a queue environment (Service Now).
Strong problem-solving and analytical skills to diagnose and resolve technical issues.
strong working knowledge of the MS Office 365 + CoPilot, Outlook, and Windows 11.
familiarity with Microsoft Teams platform.
exposure to imaging software, and software deployment systems.
can learn new technology quickly with minimal supervision.