Description
The Technical Support Specialist will receive, triage, investigate, and resolve customer-facing technical support issues for ServiceChannel products, including APIs, EasyPay, FSM, and Data Direct. The role uses Zendesk and other support systems to manage tickets, SLAs, escalations, customer communications, documentation, and recurring-issue analysis while collaborating with Support, Professional Services, Customer Success, Product, Engineering, and Management teams. Candidates need at least two years of relevant customer-facing technical support experience, strong SaaS and API troubleshooting knowledge, and proficiency with Zendesk and related tools.
