Description
The Technical Support Analyst reports to the Senior IT Support Manager and supports computer, network, mobile, AV, and virtual-learning technology across schools. Responsibilities include hardware and software troubleshooting, user training, helpdesk ticket resolution, device and network configuration, inventory management, security patching, and on-call support. The role requires an associate or technical degree and three years of relevant experience, with CompTIA A+ and Network+ certifications preferred.
