This position involves providing root cause analysis and improving first-call resolution by offering deeper technical insights into customer transactional errors. The role also includes proactive research and analysis of production changes affecting customer-facing applications.
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business process outsourcing (BPO)13700 Oakland Avenue, Highland Park, MI 48203
Qualfon is a business process outsourcing (BPO) company delivering AI-governed contact center, sales, and marketing services for regulated industries.