Description
Rain is hiring a Technical Support Analyst to investigate and resolve advanced customer and partner issues involving its stablecoin payments platform, APIs, and integrations. The role involves troubleshooting complex integrations, reading logs, writing SQL queries, owning incidents in a 24x7 queue, escalating issues, documenting solutions, and providing feedback to Product and Engineering. Candidates should have at least three years of technical, customer- or partner-facing support experience, API product experience, and strong analytical and communication skills. The position offers flexible work arrangements, health and dental coverage, a 401(k) match, equity options, and other benefits.
