Description
The Help Desk Analyst serves as the first point of contact for Enterprise Help Desk users, troubleshooting hardware and software problems and supporting Point of Sale and end-user systems across field LAN/WAN offices and distribution centers. The role documents issues and solutions, identifies recurring problems, escalates complex cases, and requires an associate degree or equivalent experience, 2–5 years of related experience, and at least one year of help desk, problem-management, and retail POS experience. It is a fully onsite contract position in Rocklin, California, with pay of $18.00–$20.00 per hour and an anticipated application deadline of October 2, 2026.
