Description
Transcom is hiring a Technical Support Analyst for its Hospitality Software Customer Support organization in Pasig-Tiendesitas, Philippines. The role provides technical and product support to hotel operators and general managers through chat, email, and phone, troubleshooting payment processing, software configuration, integrations, and other product issues. The analyst will manage customer cases, communicate solutions clearly, collaborate with cross-functional teams, maintain knowledge-base articles, and use AI tools to improve support workflows. The position operates on a 24/7 rotating-shift schedule and requires 1–3 years of customer-facing support experience, strong troubleshooting and communication skills, and comfort with complex software platforms.
