Summary from listing
The Technical Support Analyst provides advanced technical support and customer service to a global dental customer base using modern SaaS platforms, integrated partner solutions, and select on-premise applications. The role handles escalations, diagnoses issues across operating systems, browsers, cloud services, networks, and legacy platforms, documents resolutions, and escalates complex problems to engineering or product teams. It requires strong communication, logical problem-solving, customer-facing support, and experience in a Level 2 or second-line technical support role, with a target annual compensation of $48,000–$52,000 USD.
