Description
OceanMD is hiring a full-time hybrid Technical Support and Engagement Specialist, Provincial Programs in Toronto. Reporting to the Vice President, Client Relations, the role coordinates Tier 1 and Tier 2 support, manages escalations, leads client review meetings and support reporting, analyzes support trends, investigates product issues, and improves support delivery across provincial healthcare programs. The position requires client relationship and support operations experience, analytical and communication skills, technical curiosity, and flexibility to work outside typical office hours; it requires working from the Toronto office two to three days per week and offers a salary of $80,000–$90,000.
