Description
The Technical Support Associate provides deep technical customer support for Blink’s home security product suite, including home networking and mobile device configuration. The role involves troubleshooting customer issues, documenting solutions, automating log analysis, recommending product improvements, and supporting customer communication during launches and support events. It requires at least two years of customer service experience, Microsoft Office experience, and fluency in Italian, with a Sun-Sat schedule and weekend, night, and holiday availability. The position is virtual in several United States locations and pays $17.21–$27.21 per hour depending on location.
