Description
Alarm.com is hiring an International Technical Support Associate to provide technical support and service for authorized dealers, distributors, and customers in the LATAM region. The role involves troubleshooting technical issues, documenting support interactions, improving support processes, monitoring queues, assisting with training and pre-sales support, and coordinating with the Sales Engineering team. It is a hybrid position based in Bogota, Colombia, requiring three days in the office, English and Spanish fluency, at least two years of technical support or sales experience, and proficiency with Microsoft Office applications.
