Description
LRN is hiring a Technical Support Associate in Mumbai, India to provide L1 support for its ethics and compliance SaaS platform. The role handles internal and external customer requests, program administrator assistance, ticket and request management, customer communication, product documentation, training, and escalation of issues. It requires a bachelor’s degree, 3–4 years of customer-facing experience, strong English communication skills, and experience supporting enterprise customers in the United States and Europe; HTML/CSS and learning management system familiarity are preferred. The position offers combined onsite and remote work, medical benefits, paid time off, and a competitive salary.
