Description
WASH is hiring a Technical Support Associate to provide email-based support for customers using the WASH-Connect mobile app, troubleshoot iOS and Android issues, manage Freshdesk tickets, use internal diagnostic tools, and serve as an escalation point for Level 1 support. The role also includes monitoring Level 1 quality and performance, documenting solutions, collaborating with engineering, and supporting customer experience and product improvements. Candidates need a bachelor’s or associate’s degree in a related field or equivalent experience, 1–2 years of corporate experience, mobile and system-admin troubleshooting skills, strong communication and organizational abilities, and reliable internet and transportation.
