Description
The Technical Support Specialist resolves hardware and software issues through telephone and e-support, answers product and customer-relations questions, evaluates complex installations, performs root-cause analysis, documents resolutions, and supports internal and external customers and businesses. The role requires strong English communication, technical troubleshooting, customer service, case-management, and at least one year of experience in a technical environment. It is a hybrid position with a gross salary of 650,000 Colones per month.
