Description
The entry-level contractor provides first-line technical support for igloo’s smart access management solutions, troubleshooting user issues through email, chat, or Jira tickets, investigating complex problems, documenting resolutions, assisting with user onboarding and integrations, and collaborating with product and engineering teams. The role requires shift coverage between Indonesia daytime and United States daytime hours and lists qualifications including a BSc/BA in a relevant field, basic API and HTTP knowledge, log analysis, debugging, programming or scripting skills, and English communication.
