Technical Support at Moveworks

Compensation

$81,000 – $124,000/yr

Setup: Remote, Hybrid
Location: Orlando, Florida
Type: Full-time
Posted: Jun 26, 2026

Description

Moveworks, now integrated into ServiceNow after acquisition, seeks a highly motivated and experienced individual to join their regulated market Moveworks Technical Support team. The successful candidate will provide day-to-day technical support for a sophisticated Moveworks ServiceNow platform, focusing on troubleshooting AI responses, agentic workflows, and API integrations. They will identify root cause analyses, document defects, ensure timely customer resolution, and contribute to knowledge base development.

Required Skills

technical support
ServiceNow platform
REST APIs
debugging integration issues
troubleshooting and problem-solving skills
analyze logs and monitoring tools
written communication skills

Additional Information

Required Previous Experiences: 5-8 years of experience in customer-facing technical support or similar roles
Preferred Qualifications: Familiarity with AI/ML systems, especially RAG-based search or conversational AI
Understanding of agent-based or workflow automation systems
Familiarity with configuration file formats such as XML, JSON, and YAML
Experience with logging and observability tools such as Kibana and Grafana
Basic coding skills, preferably Python
Knowledge of distributed version control systems (Git is a plus)
Experience with enterprise IT platforms (Okta, Workday, Google Workspace, Microsoft Active Directory)

About Moveworks

Moveworks

AI Assistant platform

Moveworks is the AI Assistant platform for your entire workforce to find answers instantly and automate tasks end-to-end in seconds across every business app.