Description
The role provides technical support and customer assistance for the UpdatePromise application, troubleshooting issues, responding to queries by email, ticket, or phone, writing training manuals and standard operating procedures, following up on resolved issues, gathering customer feedback, running malfunction reports, assisting with company and user creation, testing applications before updates and deployments, and providing general administrative support. The position requires experience in helpdesk, customer support, or related administrative or technical support roles, advanced Microsoft Office and Office365 knowledge, strong communication and organizational skills, and the ability to work in a fast-paced environment.
