Description
UWorld is hiring a Technical Support - Customer Care Specialist to be a primary point of contact for end-users preparing for high-stakes exams. The role focuses on resolving technical, billing/account, product usability, and navigation issues via email and phone, with emphasis on first-contact resolution, professionalism, empathy, documentation in a ticketing system, knowledge base contributions, and cross-functional communication. The position requires a bachelor’s degree, 3+ years in customer support, and familiarity with common operating systems, with flexibility for rotating holidays and weekends.
