Description
NetBird is hiring a Technical Support Engineer to provide technical assistance to customers deploying and troubleshooting its zero-trust network security platform. The role involves supporting users through dashboard configuration, GUI and CLI usage, access control, and routing; resolving issues across Slack, GitHub, and email; creating and updating documentation; collaborating with sales and engineering; and advocating for product improvements. The position requires at least three years of technical support experience, networking knowledge, and strong communication skills, with VPN, zero-trust, Go, cloud, and open-source experience preferred. It offers a hybrid work arrangement between Berlin and remote work, along with base salary, equity incentives, and growth opportunities.
