Description
The Technical Support Engineer reviews technical solution articles, acts as a remote customer advocate, troubleshoots complex network, security, and systems issues, manages customer cases, escalates when necessary, and contributes to knowledge-base content. The role requires 3+ years of related experience or an advanced degree, strong troubleshooting and communication skills, and knowledge of Unix/Linux, network security, Windows, databases, configuration management, and scripting. Shift work, holidays, weekends, and on-call responsibilities may be required.
