Description
RSA is hiring a Technical Support Engineer 2 to act as a remote customer advocate, resolve identity and access management issues, communicate with customers, manage case priorities, create and maintain knowledge-base content, perform technical troubleshooting, and mentor less experienced engineers. The role requires a bachelor's degree in IT, Communications, or Computer Science, at least two years of relevant experience, strong customer communication and problem-solving skills, and knowledge of information and network security fundamentals, SQL, Active Directory, Linux, network protocols, and web-based applications. Rotational shifts, holidays, weekends, and on-call responsibilities may be required.
