Description
Twilio is hiring a Technical Support Engineer 2 (Email, APAC) to provide technical support to customers using its Email platform. The role involves troubleshooting email infrastructure, REST APIs, network connectivity, security protocols, and complex customer issues; collaborating with Product and Engineering teams; documenting knowledge; and participating in incident management and on-call rotations. It is a shift-based, rostered position based remotely in India, with possible occasional travel for meetings.
