Description
Twilio is hiring a Technical Support Engineer 2 Colombia to support customers using its Voice, Platform Application & Segment teams. The role involves troubleshooting complex API, SDK, server-side, client-side, network, SIP, VoIP, and IP telephony issues; communicating with customer developers and support personnel; filing JIRAs; providing feedback to Product and Engineering teams; and supporting customers on holidays. The position is remote and based in Colombia, with occasional travel for project or team meetings, and includes a five-day roster that may include weekend days.
