Description
Twilio is hiring a Technical Support Engineer 2 Colombia to support customers using its Voice, Platform Application & Segment teams. The role involves troubleshooting complex API, SDK, server-side, client-side, network, SIP, VoIP, and IP telephony issues; communicating with customer developers and support teams; filing JIRAs; providing feedback to Product and Engineering; and supporting customers on holidays. The position is remote and based in Colombia, with occasional travel for in-person meetings, and requires at least two years of technical support experience plus full-stack JavaScript support capabilities.
