Description
Twilio is hiring a Technical Support Engineer 2 (Email Infra) - EMEA to support customers using the Twilio platform, resolve complex email infrastructure issues, and act as a subject matter expert for APIs and SDKs. The role is based remotely in India, requires a shift of 12pm–9pm IST or 1pm–10pm IST, and includes rostering, customer communication, bug reporting, and collaboration with Product and Engineering teams. Candidates need at least three years of experience with email infrastructure, RESTful APIs, cloud solutions, network troubleshooting, and SSL/TLS, along with strong communication and customer-experience skills.
