Description
Twilio is hiring a Technical Support Engineer 2 to support customers using its Programmable Messaging product. The role serves as a subject-matter expert for the Programmable Messaging API, troubleshoots message deliverability issues, debugs customer code, guides developers through SMS application development, and collaborates with Product and Engineering teams. It requires a bachelor’s degree or equivalent experience, at least two years of client-facing technical experience, web-stack knowledge, programming knowledge, and strong troubleshooting and customer-service skills. The position is remote and based in Ireland, with occasional travel for in-person meetings.
