Summary from listing
Cimpress Technology is hiring a Technical Support Engineer for its Manufacturing Information Systems Support team. The role provides Level 2 technical support for enterprise and SaaS applications, resolves escalated customer and Tier 1 issues, investigates application, configuration, integration, API, database, and distributed-system problems, monitors production systems, coordinates incident resolution, and contributes to automation, documentation, and reliability improvements. The position requires at least five years of application, production, or technical support experience, along with experience supporting enterprise or SaaS applications, troubleshooting production systems, and working with REST APIs, JSON, SQL, and monitoring tools. The role is remote-first, with team members working from home or in collaboration spaces across multiple countries and U.S. states.
