Description
Upwind is hiring a Technical Support Engineer to provide customer-facing technical support for a cloud security platform. The role involves troubleshooting and resolving issues through Slack, chat, and email; escalating complex cases to R&D or Product; educating customers; maintaining support documentation and interaction records; and developing technical expertise. Required background includes 1–3 years in technical support, technical account management, or escalation engineering, MySQL, cloud technologies, Docker, networking, Linux, Kubernetes, OpenSearch, Grafana, troubleshooting analysis tools, and cloud cybersecurity knowledge.
