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Technical Support Engineer, AMER West at Akuity

Department: Customer Success

Language
Setup
Remote
Location
Ottawa, Ontario
Level
mid
Posted

Description

Akuity is hiring a Technical Support Engineer to support open-source and enterprise customers using Argo and related GitOps tools. The role involves troubleshooting issues across chat, forums, GitHub, and phone; developing expertise in Kubernetes and Argo; escalating complex issues; improving support processes and documentation; and serving as a primary contact for customers. Candidates need at least two years of customer-facing support experience, Kubernetes and Argo CD experience, and familiarity with CI/CD, GitOps, or the software development lifecycle.

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