Description
Fireblocks is hiring an APAC Frontline Support Engineer to provide technical support for its SaaS platform in the cryptocurrency and DeFi space. The role owns customer issues through resolution, performs remote troubleshooting, escalates complex problems, collaborates with senior support and engineering teams during outages, and maintains case documentation. The APAC team operates 24/7, with the engineer covering five days per week, potentially including one weekend day, and starting at 7 am without night shifts. The position requires 1–3 years of technical support experience, API debugging skills, strong communication and troubleshooting abilities, and preferably a relevant degree, SaaS or financial-services support experience, and knowledge of databases, monitoring tools, scripting, or blockchain cryptography.
