Description
Abnormal AI is hiring an L1 Technical Support Engineer to serve as a trusted advisor for enterprise customers using its cloud email security, AI security agents, and SaaS security platforms. The role owns inbound support tickets, investigates configuration issues, API questions, behavioral false positives, and threats; collaborates with Engineering and Customer Success; creates knowledge-base content; and identifies recurring issues to drive product improvements. Candidates need at least four years of technical support experience, knowledge of email security and cloud ecosystems, strong troubleshooting and communication skills, and familiarity with support tools.
