Description
Amazon Robotics is hiring a Technical Support Engineer to provide 24x7 mission-critical support for robotic fulfillment systems. The role involves complex diagnostics, customer issue resolution, high-severity incident response, cross-functional coordination, technical documentation, and automated workflow optimization. The position requires at least four years of software development or technical support experience, scripting, troubleshooting, debugging, and agile or scrum experience, with knowledge of distributed applications, UNIX/Linux, and RESTful APIs preferred. The shift is Tuesday through Saturday from 9:00 AM to 5:00 PM EST, with base salaries of 90,400 to 158,200 USD annually in Boston, North Reading, and Westboro, Massachusetts.
