Description
Amazon Robotics is hiring a Technical Support Engineer to provide 24x7 mission-critical support for robotic fulfillment systems. The role involves complex diagnostics, customer issue resolution, high-severity incident response, cross-functional coordination, technical documentation, and automated workflow optimization. The position requires at least four years of software development or technical support experience, a relevant bachelor's or master's degree, scripting or programming experience, AWS and Linux/Unix experience, database and SQL experience, and strong communication and analytical skills. The shift is Tuesday through Saturday from 9:00 PM to 5:00 PM EST, with base salaries of 90,400 to 158,200 USD annually in Boston, North Reading, and Westboro, Massachusetts.
