Description
Aidoc is hiring a Technical Support Engineer to serve as the primary technical owner for complex customer issues, coordinate production incident response, troubleshoot systems and data, and improve platform reliability. The role requires strong troubleshooting, SQL, distributed-systems, and customer-facing communication skills, along with at least two years of relevant technical support or production support experience. It is shift-based, may include Pacific Time business hours, evenings, weekends, and holidays, and is remote-first with offices in Barcelona, Tel Aviv, and New York City.
