Description
The Technical Support Engineer serves as the central contact for specialist retail partners and provides first- and second-level support for Windows-based infrastructure software, including backup, mail servers, email archiving, security solutions, and remote monitoring and management. The role involves troubleshooting technical issues, providing remote maintenance and phone support, and consulting customers on product-related questions. Candidates need fluent German and English, completed vocational IT training or a computer science degree, several years of comparable experience, and knowledge of Windows environments, software solutions, and networks; experience with Active Directory, Microsoft 365, Exchange, PowerShell, SQL, or virtualization is advantageous. The position offers flexible working hours, up to three days of work from home, and private supplementary health insurance.
