Description
The Technical Support Engineer serves as the central contact for specialist trade partners and provides first- and second-level support for Windows-based infrastructure software, including backup, mail server, email archiving, security solutions, and Remote Monitoring & Management. The role involves troubleshooting technical issues, providing remote maintenance and phone support, and consulting customers on product-related questions. Candidates need fluent German and English, completed vocational IT training or a computer science degree, and experience or comparable experience in technical support or IT administration; knowledge of Windows environments, networks, Active Directory, Microsoft 365, Exchange, PowerShell, SQL, and virtualization is advantageous.
