Description
APEXX is hiring a Technical Support Engineer in India on a remote basis to report to the Head of Support. The role investigates and resolves merchant technical issues, handles out-of-hours incidents, escalates issues to L2 or third-party partners, and communicates with merchants and internal teams. It requires prior technical support or application support experience, API experience, ticketing and collaboration tool proficiency, basic to intermediate SQL skills, and familiarity with databases such as MySQL, Snowflake, or Postgres. The position operates on S1, S2, or S3 shifts and includes health insurance, personal accident insurance, parental and family leave, and other benefits.
