Description
Apple is hiring a Technical Support Engineer to support its global, 24/7 eCommerce platform for the Apple Online Store. The role owns critical incident triage and mitigation, root-cause analysis, defect logging, production-change assessment, documentation, and automation opportunities while collaborating with engineering, business, and support teams. It requires 8+ years of software engineering experience, including at least 4 years in IT Application Support, DevOps, or SRE, along with Java, Scala, or other object-oriented coding experience, Splunk or similar observability tools, RDBMS and PL/SQL, and AWS experience. The position includes on-call rotations and non-standard hours, and applications close on October 9, 2026.
