Summary from listing
The role provides 24x7 technical support for Company/Pace HFC products and related cable and broadband systems, including troubleshooting, root-cause analysis, field bulletins, product defects, fiber-optic network design, and on-site professional services. It requires a bachelor's degree with a technical focus, preferably in engineering or computer science, and at least two years of relevant experience, along with customer-service, communication, CRM, and cable-broadband knowledge.
