Description
BeyondTrust is hiring an Enterprise Technical Support Engineer to manage customer communication and expectations, provide phone, email, and chat support, troubleshoot and debug customer issues, coordinate with Engineering, Sales, and Field Engineer teams, escalate critical issues, and participate in an on-call rotation. The role requires a bachelor’s degree or equivalent experience, at least five years of enterprise software or IT-related support experience, strong customer service and communication skills, and advanced experience with Windows Server, Active Directory, networking, RDP, and related enterprise technologies.
