Summary from listing
The Technical Support Engineer serves as an escalation resource for complex customer issues involving Enterprise Mobility Management, Content Delivery Network, and IoT SmartCities products. The role works directly with customers, resolves Tier 2-escalated tickets, escalates issues to Tier 4 vendors, and determines technical solutions and root causes. It requires strong Japanese and English communication, networking fundamentals, troubleshooting, and knowledge of LAN, WAN, MPLS, and wireless technologies.
