Description
Clipboard is hiring a remote Technical Support Engineer to serve as the primary escalation layer for technical issues across its platform. The role investigates complex product, platform, and data-layer problems using observability tools, SQL, dashboards, and APIs; handles live incidents from detection through closure; implements fixes where appropriate; performs root-cause analysis and post-incident reviews; maintains operational workflows; and documents troubleshooting learnings. The position requires strong diagnostic rigor, end-to-end ownership, composure under pressure, adaptability, systems-thinking, and fluent professional English.
