Description
Cyclops is hiring a Remote Technical Support Engineer to own end-to-end technical support for client integrations, API questions, bug reports, incidents, documentation, and escalation handling. The role is a mid-level independent contractor position based remotely in the United States, Argentina, or Brazil, working US Eastern Time business hours, and it focuses on triaging and resolving technical issues, maintaining support documentation, communicating with clients and vendors, and acting as the bridge between customers and engineering.
