Description
Deputy is hiring a Technical Support Engineer to provide advanced technical support for its SaaS workforce-management ecosystem and related integrations. The role serves as a final escalation point for complex customer issues, investigates APIs, integrations, workflows, and custom configurations, collaborates with Product and Engineering on defects, supports enterprise customers, and contributes to documentation, process improvement, incident response, and knowledge sharing. The position requires at least five years of SaaS technical support experience, strong troubleshooting and debugging skills, REST API and JavaScript knowledge, and a bachelor’s degree in Computer Science, Information Technology, or equivalent practical experience is preferred.
