Description
DigiCert is hiring a Technical Support Engineer to provide phone and email support for US customers using the DigiCert One platform and its certificate lifecycle products. The role involves resolving customer issues, collaborating with validation and cross-functional teams, documenting call trends, researching solutions, using internal tools, and contributing to the knowledge base. Candidates need at least two years of technical support experience, knowledge of PKI certificates and REST APIs, experience with Windows, macOS, and Unix, and experience configuring SSO and two-factor authentication.
