Description
Domino is hiring a Technical Support Engineer to provide end-to-end enterprise customer support for its AI and data science platform. The role diagnoses Kubernetes and cloud infrastructure issues, troubleshoots ML platform components and data connectivity, files actionable Jira reports, creates knowledge-base documentation, coordinates global case handoffs, and participates in live customer troubleshooting and an EMEA weekend on-call rotation. Candidates should have 3–5 years of customer-facing technical support or solutions engineering experience, hands-on Kubernetes and Linux expertise, familiarity with Python-based ML workflows, cloud and container experience, strong troubleshooting and communication skills, and a bachelor's degree or equivalent experience.
