Description
Domino is hiring a Technical Support Engineer to own end-to-end enterprise customer support cases across Kubernetes infrastructure, ML platform components, authentication, data connectivity, and model deployment. The role involves diagnosing and resolving infrastructure and ML issues, filing bug reports and enhancement requests, contributing to knowledge-base documentation, managing follow-the-sun case handoffs, and participating in live troubleshooting and on-call rotations. Candidates should have 3 to 5 years of enterprise technical support or similar experience, hands-on Kubernetes and Linux skills, familiarity with Python-based ML workflows and cloud platforms, strong communication and troubleshooting abilities, and a bachelor's degree or equivalent experience.
