Description
Ezra is hiring a Technical Support Engineer in Beijing to monitor system health, troubleshoot and resolve complex customer issues, manage escalations, improve system performance, maintain technical documentation, and support customer success and pre-sales activities. The role requires an IT or Computer Science diploma, knowledge of Perl and C++, familiarity with web services, APIs, and IP-based protocols, Chinese and English communication skills, and MS Office proficiency. Customer Service experience in telecommunications or banking is preferred.
